Effective Date: January, 2026

1. Introduction

PRIMEDESK LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, including our Contact Us form and related communication systems.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable U.S. federal and state laws, including:

Telephone Consumer Protection Act (TCPA)

CAN-SPAM Act

Applicable state privacy laws (including CCPA/CPRA where applicable)

A2P 10DLC messaging compliance requirements

By using our website, you agree to the practices described in this Policy.

2. Information We Collect

When you submit information through our Contact Form, we may collect:

Personal Information

First and Last Name

Organization / Agency Name

Phone Number

Email Address

Project or procurement details

Any information voluntarily submitted in message fields

Automatically Collected Information

IP address

Browser type

Device information

Cookies and website usage data

3. How We Use Your Information

We use the information collected for the following lawful business purposes:

A. Service & Transactional Communications

Responding to inquiries

Providing quotes

Order confirmations

Procurement updates

Account-related notifications

B. Marketing Communications (Only With Explicit Consent)

Promotional offers

Product updates

Industry announcements

Procurement-related opportunities

C. Operational & Business Purposes

Customer support

Improving our services

Compliance and documentation

Fraud prevention and security monitoring

4. SMS & Text Messaging Compliance (A2P / TCPA Disclosure)

If you opt in to receive SMS messages:

Message frequency may vary.

Message and data rates may apply.

You may reply STOP to unsubscribe at any time.

You may reply HELP for assistance.

Consent to receive text messages is not required as a condition of purchase.

We use GoHighLevel (GHL) as our CRM and messaging platform for communication management.

We do not send marketing messages without separate, explicit consent.

5. Legal Basis for Processing (Where Applicable)

For users in jurisdictions requiring legal basis disclosure, we process data based on:

Consent (marketing communications)

Legitimate business interests (responding to inquiries)

Contractual necessity (service fulfillment)

Legal compliance obligations

6. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers strictly for operational purposes, including:

GoHighLevel (CRM and communication management)

Hosting providers

Email delivery services

Payment processors (if applicable)

Legal or regulatory authorities if required by law

All service providers are contractually obligated to safeguard your information.

7. Data Retention

We retain personal information:

As long as necessary to fulfill the purpose collected

As required for legal, tax, or regulatory compliance

Until you request deletion (subject to legal exceptions)

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against:

Unauthorized access

Disclosure

Alteration

Destruction

However, no internet transmission is 100% secure.

9. Your Rights (U.S. Residents)

Depending on your state of residence, you may have the right to:

Request access to your personal data

Request correction of inaccurate information

Request deletion of your data

Opt out of marketing communications

Limit use of sensitive personal information (where applicable)

To exercise your rights, contact:

[email protected]
+1 888-804-9288

We will respond within the timeframe required by applicable law.

10. Cookies & Tracking Technologies

We may use cookies and tracking tools for:

Website functionality

Analytics

Performance improvement

You may control cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are intended for business and government entities. We do not knowingly collect information from individuals under 18 years of age.

13. Updates to This Policy

We may update this Privacy Policy at any time. The updated version will be posted on this page with the revised effective date.

14. Contact Information

If you have questions about this Privacy Policy, contact:

PRIMEDESK LLC
2441 West Union Street
Allentown, Pennsylvania 18104
+1 888-804-9288
[email protected]